Dear customer：
Our company will promise to provide high-quality and comprehensive after-sales service to your unit wholeheartedly. The following are detailed after-sales service measures and commitments.
After sales service policy：
The after-sales service system of Ningbo Nesen Electric Technology Co., Ltd. is fully managed in accordance with the ISO9001 quality management system, adhering to the principle of "customer satisfaction is our eternal goal, providing customers with the most satisfactory products and services", and undertaking comprehensive technical service work.
Scope of after-sales service：
Our company's after-sales service scope includes comprehensive services led by equipment installation guidance, debugging guidance, trial operation, repair and maintenance, customer training, etc., aiming to provide customers with a comprehensive product guarantee.
Service Commitment：
If there are quality issues with the product during installation or operation, we guarantee to provide a response within 1 hour after receiving user information. If personnel need to be dispatched to solve them, we ensure that personnel are present within 12-24 hours, and ensure that quality issues are not resolved and service personnel do not evacuate.
Implement a lifetime warranty for our company's products. During the warranty period (warranty period: 12 months), if there is any damage caused by the quality of our company's equipment, we will be responsible for replacing it free of charge. After the warranty period expires, we assist the customer in repairing and maintaining the provided equipment, and provide components and services at the most favorable price.
Customer training：
In order to better enable customers to understand and use our products and maximize their effectiveness, our company will provide targeted and professional product training and on-site operations based on the characteristics of the equipment provided.
We will keep the above promises without error.
